Interview with René Garcia from Hörmann KG Brockhagen

In our latest interview, we had the chance to speak with Mr. Rene Garcia from Hörmann KG Brockhagen. He shared insights into why the company chose the Boom Maintenance Manager and highlighted the specific improvements it has already brought about. Throughout the conversation, Mr. Garcia explains how the tool streamlines maintenance processes and the long-term benefits it will bring to the company’s future. Read on to discover how the Boom Maintenance Manager is helping Hörmann boost efficiency and drive lasting success.

What prompted the decision to implement a maintenance solution?

Our documentation was scattered across multiple platforms, making it difficult to manage everything in a centralized and organized manner. The abundance of lists, tools, and diverse information sources created a fragmented system, which made it harder to maintain a clear overview.

As a result, it became crucial for us to find a solution that would bring all relevant information and lists together in one central location. This centralized platform would not only enhance visibility but also streamline management, improving efficiency, optimizing workflows, and eliminating redundant tasks.

What criteria were most important when selecting the maintenance solution

From the outset, our requirements for a maintenance solution were clear: we needed a centralized platform to manage our documentation in a structured and efficient manner. The goal was to eliminate the current disorganization and fragmentation of data. Specifically, the solution needed to support the centralized recording and documentation of reactive disruptions, their causes, and the corrective actions taken.

An additional key factor was the availability of a customizable dashboard that was both intuitive to use and capable of handling different access rights and roles. These criteria guided our search for the ideal software solution that would fulfill both our technical and organizational needs.

Why did you choose the Boom Software AG solution

After conducting a detailed cost-benefit analysis and comparing several providers, we decided on the solution from Boom Software AG. What stood out to us was the software’s remarkable flexibility, which enables us to customize it to our specific needs. Another key factor was the ability to generate diagrams, which significantly helps us in analyzing and documenting disruptions.

The criteria that were most important in our decision include:

Comprehensive disruption documentation: The ability to accurately document disruptions after task completion, including photos and necessary spare parts, makes tracking much easier for us.
Integration of technical documentation and disruption histories: These features are essential for us to maintain a complete history of the maintenance and disruption processes of our equipment.
User interface flexibility: Whether on PC or within the mobile app, we were able to adapt the interface to fit our individual work environments, making it much more user-friendly.
Customizable roles and permissions: This allows us to adjust the software to meet the specific needs and workflows of our team members.

In conclusion, the maintenance management system from Boom Software AG offers an incredibly flexible solution that fulfills all our needs and has proven its effectiveness in practice.

How would you rate your collaboration with Boom Software?

Our collaboration with the team of Boom Software has been consistently positive and well-structured. What stands out the most is their fast, focused response to our inquiries. Their prompt feedback and willingness to accommodate our needs have made the entire process much smoother for us.

We particularly value the team’s professionalism and efficiency, which ensures that our expectations are not only met promptly but also effectively.

What long-term benefits have you gained from using our maintenance solution, or what do you anticipate?

With the adoption of the maintenance solution, we anticipate numerous long-term advantages that will significantly improve our workflows. A central part of our strategy involves regular expert meetings where managers from various departments analyze pre-processed evaluations. This allows us to make informed decisions and implement concrete actions.

We particularly hope that, through these ongoing analyses and regular collaboration, we will experience a noticeable reduction in downtime and disruptions. This will ultimately enhance the efficiency and stability of our production. In essence, the solution helps us pinpoint key factors that will sustainably boost the efficiency and reliability of our processes.

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